Maria Alice Trindade is a Lecturer of Operation and Supply Chain Management at SDA Bocconi School of Management and a Post Doc Researcher under PNNR - GRINS Project. Her research activities focus on applied research in the retail sector, namely concerning inventory management, healthcare, procurement, and distribution. Her current research addresses three main questions. The first focuses on the healthcare management and contract mechanisms. The second on the use of game theory and agency based simulation, applied to healthcare services and to the role of resilience and sustainable practices in omnichannel retailers. The third is the Operations Management Teaching. Maria Alice is the author of articles on the subject. Her work has been published in Journal of Hospitality and Tourism Insights. Flexible Services and Manufacturing Journal, International Journal of Management Science and Engineering Management, Operations Research and Decisions, among others. She is a member of the Monitoring Committee of the PhD in Management at Faculty of Economics of the University of Porto and one of the founders of Fink. Maria Alice got a MSc in Management from Faculty of Economics, Oporto University and a PhD in Management from Faculty of Economics, Oporto University.