A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies

Maria José Magalhães; Sérgio Tenreiro de Magalhães; Kenneth Revett; Hamid Jahankhani

doi:10.1007/978-3-319-51064-4_17

A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies

Maria José Magalhães, Sérgio Tenreiro de Magalhães^*, Kenneth Revett, Hamid Jahankhani

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Citations (Scopus)

Abstract

Hotels are a home away from home, with many similarities but also with many differences. This work reviews the existing knowledge on privacy issues in the hotel industry and concludes that this is a field of increasing attention from researchers all over the world but there is still much to do in order to help the industry to adopt the best practices that can maximize profit while protecting their clients’ privacy rights. From the existing knowledge it is possible to conclude that privacy issues are not only a legal requirement in many countries, but are also a managerial and marketing opportunity for hotels, but there aren’t clear indications to this industry on how to create, implement and publicize adequate information security policies or on how to align the marketing strategies to the importance of privacy assurance.

Original language	English
Title of host publication	Global security, safety and sustainability
Subtitle of host publication	the security challenges of the connected world - 11th International Conference, ICGS3 2017, Proceedings
Editors	Hamid Jahankhani, Graham Sexton, Amin Hosseinian-Far, David Emm, Arshad Jamal, Alex Carlile, Guy Brown
Publisher	Springer Verlag
Pages	205-217
Number of pages	13
ISBN (Print)	9783319510637
DOIs	https://doi.org/10.1007/978-3-319-51064-4_17
Publication status	Published - 2016
Event	11th International Conference on Global Security, Safety, and Sustainability, ICGS3 2017 - London, United Kingdom Duration: 18 Jan 2017 → 20 Jan 2017

Publication series

Name	Communications in Computer and Information Science
Volume	630
ISSN (Print)	1865-0929

Conference

Conference	11th International Conference on Global Security, Safety, and Sustainability, ICGS3 2017
Country/Territory	United Kingdom
City	London
Period	18/01/17 → 20/01/17

Keywords

Hospitality
Hotel
Privacy
Security
Tourism

Access to Document

10.1007/978-3-319-51064-4_17

Cite this

Magalhães, M. J., Magalhães, S. T. D., Revett, K., & Jahankhani, H. (2016). A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies. In H. Jahankhani, G. Sexton, A. Hosseinian-Far, D. Emm, A. Jamal, A. Carlile, & G. Brown (Eds.), Global security, safety and sustainability: the security challenges of the connected world - 11th International Conference, ICGS3 2017, Proceedings (pp. 205-217). (Communications in Computer and Information Science; Vol. 630). Springer Verlag. https://doi.org/10.1007/978-3-319-51064-4_17

Magalhães, Maria José ; Magalhães, Sérgio Tenreiro de ; Revett, Kenneth et al. / A review on privacy issues in hotels : a contribution to the definition of information security policies and marketing strategies. Global security, safety and sustainability: the security challenges of the connected world - 11th International Conference, ICGS3 2017, Proceedings. editor / Hamid Jahankhani ; Graham Sexton ; Amin Hosseinian-Far ; David Emm ; Arshad Jamal ; Alex Carlile ; Guy Brown. Springer Verlag, 2016. pp. 205-217 (Communications in Computer and Information Science).

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title = "A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies",

abstract = "Hotels are a home away from home, with many similarities but also with many differences. This work reviews the existing knowledge on privacy issues in the hotel industry and concludes that this is a field of increasing attention from researchers all over the world but there is still much to do in order to help the industry to adopt the best practices that can maximize profit while protecting their clients{\textquoteright} privacy rights. From the existing knowledge it is possible to conclude that privacy issues are not only a legal requirement in many countries, but are also a managerial and marketing opportunity for hotels, but there aren{\textquoteright}t clear indications to this industry on how to create, implement and publicize adequate information security policies or on how to align the marketing strategies to the importance of privacy assurance.",

keywords = "Hospitality, Hotel, Privacy, Security, Tourism",

author = "Magalh{\~a}es, {Maria Jos{\'e}} and Magalh{\~a}es, {S{\'e}rgio Tenreiro de} and Kenneth Revett and Hamid Jahankhani",

note = "Funding Information: This work has been supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT – Funda{\c c}{\~a}o para a Ci{\^e}ncia e Tecnologia within the Project Scope: UID/CEC/00319/2013. Publisher Copyright: {\textcopyright} Springer International Publishing AG 2016.; 11th International Conference on Global Security, Safety, and Sustainability, ICGS3 2017 ; Conference date: 18-01-2017 Through 20-01-2017",

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doi = "10.1007/978-3-319-51064-4_17",

language = "English",

isbn = "9783319510637",

series = "Communications in Computer and Information Science",

publisher = "Springer Verlag",

pages = "205--217",

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Magalhães, MJ, Magalhães, STD, Revett, K & Jahankhani, H 2016, A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies. in H Jahankhani, G Sexton, A Hosseinian-Far, D Emm, A Jamal, A Carlile & G Brown (eds), Global security, safety and sustainability: the security challenges of the connected world - 11th International Conference, ICGS3 2017, Proceedings. Communications in Computer and Information Science, vol. 630, Springer Verlag, pp. 205-217, 11th International Conference on Global Security, Safety, and Sustainability, ICGS3 2017, London, United Kingdom, 18/01/17. https://doi.org/10.1007/978-3-319-51064-4_17

A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies. / Magalhães, Maria José; Magalhães, Sérgio Tenreiro de; Revett, Kenneth et al.
Global security, safety and sustainability: the security challenges of the connected world - 11th International Conference, ICGS3 2017, Proceedings. ed. / Hamid Jahankhani; Graham Sexton; Amin Hosseinian-Far; David Emm; Arshad Jamal; Alex Carlile; Guy Brown. Springer Verlag, 2016. p. 205-217 (Communications in Computer and Information Science; Vol. 630).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T2 - 11th International Conference on Global Security, Safety, and Sustainability, ICGS3 2017

AU - Magalhães, Maria José

AU - Magalhães, Sérgio Tenreiro de

AU - Revett, Kenneth

AU - Jahankhani, Hamid

N1 - Funding Information: This work has been supported by COMPETE: POCI-01-0145-FEDER-007043 and FCT – Fundação para a Ciência e Tecnologia within the Project Scope: UID/CEC/00319/2013. Publisher Copyright: © Springer International Publishing AG 2016.

PY - 2016

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N2 - Hotels are a home away from home, with many similarities but also with many differences. This work reviews the existing knowledge on privacy issues in the hotel industry and concludes that this is a field of increasing attention from researchers all over the world but there is still much to do in order to help the industry to adopt the best practices that can maximize profit while protecting their clients’ privacy rights. From the existing knowledge it is possible to conclude that privacy issues are not only a legal requirement in many countries, but are also a managerial and marketing opportunity for hotels, but there aren’t clear indications to this industry on how to create, implement and publicize adequate information security policies or on how to align the marketing strategies to the importance of privacy assurance.

AB - Hotels are a home away from home, with many similarities but also with many differences. This work reviews the existing knowledge on privacy issues in the hotel industry and concludes that this is a field of increasing attention from researchers all over the world but there is still much to do in order to help the industry to adopt the best practices that can maximize profit while protecting their clients’ privacy rights. From the existing knowledge it is possible to conclude that privacy issues are not only a legal requirement in many countries, but are also a managerial and marketing opportunity for hotels, but there aren’t clear indications to this industry on how to create, implement and publicize adequate information security policies or on how to align the marketing strategies to the importance of privacy assurance.

KW - Hospitality

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KW - Security

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BT - Global security, safety and sustainability

A2 - Jahankhani, Hamid

A2 - Sexton, Graham

A2 - Hosseinian-Far, Amin

A2 - Emm, David

A2 - Jamal, Arshad

A2 - Carlile, Alex

A2 - Brown, Guy

PB - Springer Verlag

Y2 - 18 January 2017 through 20 January 2017

ER -

Magalhães MJ, Magalhães STD, Revett K, Jahankhani H. A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies. In Jahankhani H, Sexton G, Hosseinian-Far A, Emm D, Jamal A, Carlile A, Brown G, editors, Global security, safety and sustainability: the security challenges of the connected world - 11th International Conference, ICGS3 2017, Proceedings. Springer Verlag. 2016. p. 205-217. (Communications in Computer and Information Science). doi: 10.1007/978-3-319-51064-4_17

A review on privacy issues in hotels: a contribution to the definition of information security policies and marketing strategies

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Keywords

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