A simulation-based approach to reduce waiting times in emergency departments

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)


The goal of this work is to utilize a simulation model to reduce waiting times before examinations in emergency departments. Different types of arrivals to an emergency department, basic processes, and possible queues are explained. The implementation is conducted in the Rockwell Arena software and some related details are provided. The validity of the simulation model is demonstrated. Then scenarios are developed based on limited boosting of resources to reduce waiting times. It is analyzed how waiting times can be reduced. Also, it is discussed that which resources should be increased for this aim. The Process Analyzer software is used for the analysis of the scenarios, whose details are given. It is also analyzed how the utilization rate of resources changes in scenarios. Data from the literature are used for experimental results. Since the analyzes are based on generalizable approaches, they can be applied in similar emergency departments. The results show that with a reasonable increase in resources, it is possible to significantly reduce waiting times. The implications that may be useful in the management of emergency departments are presented.
Original languageEnglish
Title of host publicationInnovations in Mechatronics Engineering II, ICIE 2022
EditorsJosé Machado, Filomena Soares, Justyna Trojanowska, Sahin Yildirim, Jiří Vojtěšek, Pierluigi Rea, Bogdan Gramescu, Olena O. Hrybiuk
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages13
ISBN (Print)9783031093845
Publication statusPublished - 2022

Publication series

NameLecture Notes in Mechanical Engineering
ISSN (Print)2195-4356
ISSN (Electronic)2195-4364


  • Discrete event simulation
  • Emergency department
  • Process analyzer
  • Rockwell arena
  • Waiting time


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