Abstract
Performance Measurement Systems (PMS) have commonly been applied to evaluate and reward performances at managerial levels, especially in the context of supply chain management. However, evidence suggests that the effective use of PMS can also positively influence the behaviour and improve performance at an operational level. The purpose of the study described in this paper is to develop a conceptual framework that adopts performance measures for ex-ante decision-making at an operational level within the supply chain. A case study at Coca-Cola Enterprises has been carried out and as a result, a conceptual framework of the PMS has been developed.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 11th International Conference on Manufacturing Research (ICMR2013) |
| Pages | 563-568 |
| ISBN (Electronic) | 9781907413230 |
| Publication status | Published - 2013 |
| Event | 11th International Conference on Manufacturing Research - Cranfield University, Cranfield, United Kingdom Duration: 19 Sept 2013 → 20 Sept 2013 |
Conference
| Conference | 11th International Conference on Manufacturing Research |
|---|---|
| Abbreviated title | ICMR2013 |
| Country/Territory | United Kingdom |
| City | Cranfield |
| Period | 19/09/13 → 20/09/13 |
Keywords
- Performance measures
- Performance measurement system
- Supply chain
- Decision-making
- Flexibility