Barreiras à comunicação interdisciplinar em equipas de saúde: uma revisão integrativa da literatura

Quality of care is influenced by organizational management models, which includes the communicational factor inside healthcare teams. The current model is based on the expertise and personal competence of each health professional. The work teams oppose this individualistic view since they hold the team responsible for the quality of care and not the professional individually. The study is relevant, with the objective of identifying the main barriers to effective communication within interdisciplinary health teams and to propose an integrative and innovative conceptual model to enable effective communication between disciplines. The research was based on an integrative literature review, based on the EBSCO, DOAJ, BMC, Google Scholar and RCAAP databases. The descriptors were “communication barriers”, “interdisciplinary communication”, “hospitals”, “conceptual model”. Of the 15 articles analyzed, some factors such as the training of professionals, the view that the various disciplines have of each other, the existence of a leader and the organizational culture, influence the communicational effectiveness. Critical moments for effective communication are condensed mostly in periods of information transition. The O-LED conceptual model allows the patient to be placed at the center of the decision-making process, mitigating deviations of information among professionals, since the source of information is a single one and, in order to obtain the results, the most reliable.