Chatbots in paradigm shifting for improving gig workers’ labor conditions

Monique de Souza Arruda

doi:10.1007/978-981-97-5035-1_1

Chatbots in paradigm shifting for improving gig workers’ labor conditions

Monique de Souza Arruda^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

In the field of gig work and digital platforms, this article aims to investigate the improvement of workers’ working conditions through the strategic implementation of chatbots. Using the resources of artificial intelligence, the study explores how chatbots could work in favor of platform workers, in the opposite direction to the current application of algorithmic management and its tools, such as recommendation algorithms, used for the unilateral purpose of potential increased profit by platforms. After problematizing the gaps that are harmful to platform workers when interacting with them in their daily work routine, an empirical typology of chatbots adjustable to the presupposed needs is suggested. These AI-driven chatbots, functioning as virtual advisors, not only tailor recommendations based on individual skills and preferences but also serve as immediate channels for answering queries. The expected results highlight a potential transformative impact on worker satisfaction, task efficiency and general well-being, portraying the integration of chatbot technology as a promising path to promoting a more humane and supportive work environment.

Original language	English
Title of host publication	Proceedings of 9th International Congress on Information and Communication Technology
Editors	Xin-She Yang, R. Simon Sherratt, Nilanjan Dey, Amit Joshi
Publisher	Springer
Pages	1-12
Number of pages	12
Edition	1
ISBN (Electronic)	9789819750351
ISBN (Print)	9789819750344
DOIs	https://doi.org/10.1007/978-981-97-5035-1_1
Publication status	Published - 2025
Event	9th International Congress on Information and Communication Technology, ICICT 2024 - London, United Kingdom Duration: 19 Feb 2024 → 22 Feb 2024

Publication series

Name	Lecture Notes in Networks and Systems
Volume	1054 LNNS
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	9th International Congress on Information and Communication Technology, ICICT 2024
Country/Territory	United Kingdom
City	London
Period	19/02/24 → 22/02/24

Access to Document

10.1007/978-981-97-5035-1_1

Cite this

Arruda, M. D. S. (2025). Chatbots in paradigm shifting for improving gig workers’ labor conditions. In X.-S. Yang, R. S. Sherratt, N. Dey, & A. Joshi (Eds.), Proceedings of 9th International Congress on Information and Communication Technology (1 ed., pp. 1-12). (Lecture Notes in Networks and Systems; Vol. 1054 LNNS). Springer. https://doi.org/10.1007/978-981-97-5035-1_1

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abstract = "In the field of gig work and digital platforms, this article aims to investigate the improvement of workers{\textquoteright} working conditions through the strategic implementation of chatbots. Using the resources of artificial intelligence, the study explores how chatbots could work in favor of platform workers, in the opposite direction to the current application of algorithmic management and its tools, such as recommendation algorithms, used for the unilateral purpose of potential increased profit by platforms. After problematizing the gaps that are harmful to platform workers when interacting with them in their daily work routine, an empirical typology of chatbots adjustable to the presupposed needs is suggested. These AI-driven chatbots, functioning as virtual advisors, not only tailor recommendations based on individual skills and preferences but also serve as immediate channels for answering queries. The expected results highlight a potential transformative impact on worker satisfaction, task efficiency and general well-being, portraying the integration of chatbot technology as a promising path to promoting a more humane and supportive work environment.",

author = "Arruda, {Monique de Souza}",

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Arruda, MDS 2025, Chatbots in paradigm shifting for improving gig workers’ labor conditions. in X-S Yang, RS Sherratt, N Dey & A Joshi (eds), Proceedings of 9th International Congress on Information and Communication Technology. 1 edn, Lecture Notes in Networks and Systems, vol. 1054 LNNS, Springer, pp. 1-12, 9th International Congress on Information and Communication Technology, ICICT 2024, London, United Kingdom, 19/02/24. https://doi.org/10.1007/978-981-97-5035-1_1

Chatbots in paradigm shifting for improving gig workers’ labor conditions. / Arruda, Monique de Souza.
Proceedings of 9th International Congress on Information and Communication Technology. ed. / Xin-She Yang; R. Simon Sherratt; Nilanjan Dey; Amit Joshi. 1. ed. Springer, 2025. p. 1-12 (Lecture Notes in Networks and Systems; Vol. 1054 LNNS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Chatbots in paradigm shifting for improving gig workers’ labor conditions

Abstract

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CEID-CRCFL: Católica Research Centre for the Future of Law

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Chatbots in paradigm shifting for improving gig workers’ labor conditions

Abstract

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Conference

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CEID-CRCFL: Católica Research Centre for the Future of Law

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