Projects per year
Abstract
In the field of gig work and digital platforms, this article aims to investigate the improvement of workers' working conditions through the strategic im-plementation of chatbots. Using the resources of artificial intelligence, the study explores how chatbots could work in favor of platform workers, in the opposite direction to the current application of algorithmic management and its tools, such as recommendation algorithms, used for the unilateral purpose of potential increased profit by platforms. After problematizing the gaps that are harmful to platform workers when interacting with them in their daily work routine, an empirical typology of chatbots adjustable to the presup-posed needs is suggested. These AI-driven chatbots, functioning as virtual advisors, not only tailor recommendations based on individual skills and preferences but also serve as immediate channels for answering queries. The expected results highlight a potential transformative impact on worker satis-faction, task efficiency and general well-being, portraying the integration of chatbot technology as a promising path to promoting a more humane and supportive work environment.
| Original language | English |
|---|---|
| Title of host publication | Conference proceeding |
| Publisher | Springer Nature |
| Number of pages | 11 |
| Publication status | Accepted/In press - 6 Feb 2024 |
| Event | Ninth International Congress on Information and Communication Technology - London, United Kingdom Duration: 19 Feb 2024 → 20 Feb 2024 https://icict.co.uk/ |
Conference
| Conference | Ninth International Congress on Information and Communication Technology |
|---|---|
| Country/Territory | United Kingdom |
| City | London |
| Period | 19/02/24 → 20/02/24 |
| Internet address |
Keywords
- Conversational interface to gig workers
- Digital labour platforms
- Labour Chatbot
Fingerprint
Dive into the research topics of 'Chatbots in paradigm shifting for improving gig workers’ labour conditions'. Together they form a unique fingerprint.Projects
- 1 Active
-
CEID-CRCFL: Católica Research Centre for the Future of Law
Pais, S. O. (Associate Professor), Costa, A. C. R. (Invited Assistant Professor), Afonso, A. (Assistant Professor), Ribeiro, A. T. (PI), Martins, A. A. (Invited Assistant Professor), Guedes, A. (Associate Professor), Sousa, A. F. D. (Assistant Professor), Triunfante, A. (Assistant Professor), Botelho, C. S. (Assistant Professor), Fraipont, C. D. (Student), Tavares, E. (Student), Ferreira, A. S. (Student), Antunes, A. F. M. (PI), Fonseca, A. (PI), Abrantes, A. M. (Student), Amaro, A. E. L. (Scholarship holder), Cortês, A. U. (Associate Professor), Rocha, A. (Assistant Professor), Baldé, A. (Student), Sardinha, C. (Assistant Professor), Lucena, C. (Student), Sequeira, E. V. D. (Assistant Professor), Ferreira-Pinto, F. A. (Assistant Professor), Calvão, F. (Associate Professor), Alves, F. C. (Invited Assistant Teacher), Ribeiro, G. A. (Assistant Professor), Matias, G. (Assistant Professor), Ferreira, H. P. (Student), Salinas, H. (Assistant Professor), Antunes, H. S. (Associate Professor), Sousa, I. P. D. (Invited Assistant Teacher), Costa, I. G. (Student), Duarte, I. T. (Scholarship holder), Dalhuisen, J. (Invited Professor), Geng, J. (Student), Vasconcelos, J. (Associate Professor), Gomes, J. S. (Student), Lopes, J. F. (Student), Silva, J. P. D. (Assistant Professor), Lopes, J. A. (Associate Professor), Moutinho, J. L. (Associate Professor), Antunes, J. E. (Associate Professor), Proença, J. C. B. (Invited Associate Professor), Estaca, J. N. (Student), Domingos, J. L. (Student), Cunha, J. D. D. (Associate Professor), Rodrigues, J. (Student), Taborda, J. (Student), Araújo, L. (Student), Fábrica, L. (Assistant Professor), Naia, L. R. (Scholarship holder), Campos, M. F. (Associate Professor), Queiroz, B. M. (Assistant Professor), Cunha, M. D. C. (Associate Professor), Baptista, D. (Assistant Professor), Ribeiro, M. D. F. (Associate Professor), Ferreira, M. E. (Assistant Professor), Quadros, I. (Assistant Professor), Tavares, M. I. (Assistant Professor), Campos, I. M. (Assistant Professor), Martins, M. D. (Assistant Professor), Faria, M. P. R. D. (Associate Professor), Xavier, R. (Full Professor), Faria, R. L. D. (Assistant Professor), Rocha, V. (Assistant Professor), Almeida, M. A. D. (Full Professor), Domingos, M. P. (Scholarship holder), Rosas, M. (Invited Assistant Teacher), Portocarrero, M. (Assistant Professor), Rouxinol, M. (Assistant Professor), Alija, N. (Student), Silva, N. S. E. (Invited Assistant Professor), Martins, P. F. (Assistant Professor), Pichel, P. (Invited Assistant Teacher), Cunha, P. O. (Associate Professor), Albuquerque, P. P. D. (Full Professor), Marques, P. G. (Assistant Professor), Machete, P. (Associate Professor), Gomes, P. C. (Invited Assistant Professor), Freitas, P. (Assistant Professor), Carvalho, R. (Associate Professor), Moreira, R. R. (Scholarship holder), Andrade, R. (Invited Assistant Teacher), Morais, R. D. (Full Professor), Medeiros, R. (Full Professor), Duarte, R. P. (Full Professor), Carvalho, C. D. O. (Associate Professor), Tavares, S. (Assistant Professor), Vasques, S. (Associate Professor), Venda, S. B. E. (Student), Maltez, S. (Scholarship holder), Rendas, T. (Invited Assistant Professor), Tavares, T. (Assistant Professor), Ventura, V. (Student) & Nogueira, J. F. P. (Assistant Professor)
1/01/20 → 31/12/24
Project: Research