Communication in Project Management: An Action Research Approach in an Automotive Manufacturing Company

Ingrid Souza*, Anabela Tereso, Diana Mesquita

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Over the years, countless companies have implemented project management to ensure the integration of people with processes and deliveries, with a direct impact on quality and cost. In the automotive industry, this approach helps stakeholder and challenge management. However, to achieve excellence, communication between project managers and their teams, between stakeholders and sponsors, or simply in the workplace must be efficiently managed. The objective of this study was to help a PMO from an automotive manufacturing company, which has been experiencing difficulties in terms of communication management, for five years. This study highlights the improvements performed in order to change the situation. An action research approach was applied, taking in consideration the context of the work developed using the principle of “learning by doing”. Participant observation was carried out, namely in meetings and the daily practices of the team. Finally, questionnaires were released in order to obtain the KPIs used in the study. Subsequently, following the best communication management practices according to PMBOK and using the PDCA method, an improvement strategy was defined. Finally, KPIs were developed providing measurements to the communication improvements.

Original languageEnglish
Title of host publicationTrends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020
EditorsÁlvaro Rocha, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, Irena Orovic, Fernando Moreira
PublisherSpringer
Pages64-73
Number of pages10
ISBN (Print)9783030456870
DOIs
Publication statusPublished - 2020
Event8th World Conference on Information Systems and Technologies, WorldCIST 2020 - Budva, Montenegro
Duration: 7 Apr 202010 Apr 2020

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1159 AISC
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

Conference8th World Conference on Information Systems and Technologies, WorldCIST 2020
Country/TerritoryMontenegro
CityBudva
Period7/04/2010/04/20

Keywords

  • Automotive manufacturing
  • Communication management
  • Stakeholder management

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