TY - GEN
T1 - Communication in project management
T2 - 8th World Conference on Information Systems and Technologies, WorldCIST 2020
AU - Souza, Ingrid
AU - Tereso, Anabela
AU - Mesquita, Diana
N1 - Publisher Copyright:
© 2020, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.
PY - 2020
Y1 - 2020
N2 - Over the years, countless companies have implemented project management to ensure the integration of people with processes and deliveries, with a direct impact on quality and cost. In the automotive industry, this approach helps stakeholder and challenge management. However, to achieve excellence, communication between project managers and their teams, between stakeholders and sponsors, or simply in the workplace must be efficiently managed. The objective of this study was to help a PMO from an automotive manufacturing company, which has been experiencing difficulties in terms of communication management, for five years. This study highlights the improvements performed in order to change the situation. An action research approach was applied, taking in consideration the context of the work developed using the principle of “learning by doing”. Participant observation was carried out, namely in meetings and the daily practices of the team. Finally, questionnaires were released in order to obtain the KPIs used in the study. Subsequently, following the best communication management practices according to PMBOK and using the PDCA method, an improvement strategy was defined. Finally, KPIs were developed providing measurements to the communication improvements.
AB - Over the years, countless companies have implemented project management to ensure the integration of people with processes and deliveries, with a direct impact on quality and cost. In the automotive industry, this approach helps stakeholder and challenge management. However, to achieve excellence, communication between project managers and their teams, between stakeholders and sponsors, or simply in the workplace must be efficiently managed. The objective of this study was to help a PMO from an automotive manufacturing company, which has been experiencing difficulties in terms of communication management, for five years. This study highlights the improvements performed in order to change the situation. An action research approach was applied, taking in consideration the context of the work developed using the principle of “learning by doing”. Participant observation was carried out, namely in meetings and the daily practices of the team. Finally, questionnaires were released in order to obtain the KPIs used in the study. Subsequently, following the best communication management practices according to PMBOK and using the PDCA method, an improvement strategy was defined. Finally, KPIs were developed providing measurements to the communication improvements.
KW - Automotive manufacturing
KW - Communication management
KW - Stakeholder management
UR - http://www.scopus.com/inward/record.url?scp=85085512410&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-45688-7_7
DO - 10.1007/978-3-030-45688-7_7
M3 - Conference contribution
AN - SCOPUS:85085512410
SN - 9783030456870
T3 - Advances in Intelligent Systems and Computing
SP - 64
EP - 73
BT - Trends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020
A2 - Rocha, Álvaro
A2 - Adeli, Hojjat
A2 - Reis, Luís Paulo
A2 - Costanzo, Sandra
A2 - Orovic, Irena
A2 - Moreira, Fernando
PB - Springer
Y2 - 7 April 2020 through 10 April 2020
ER -