Critical success factors and market trends in residential structures for elderly care

Ana Salazar*, Isaque Dias

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

The non-profit sector is a growing sector, with an ever-increasing business volume, trying to answer one of the most significant changes, the ageing of the population. The main objective of this investigation is to identify the relevance of critical success factors and market trends have on the management decisions of residential structures for the elderly. This knowledge will allow more proactive and strategic decisions, fostering competitiveness and a more adequate response to this population, which, in turn, will impact all sectors of society. A descriptive study was conducted, through a survey directed to directors of residential structures for elderly in north Portugal. The main results point out to a) CSFs are extremely relevant on the management decisions and planning improvement and communication are the factors that have the higher contribution to those decisions, and b) market trends are very relevant to management decisions and clients and human resources have the greatest influence on those decisions.

Original languageEnglish
Title of host publicationNew trends for the governance of non-profit organizations
EditorsJorge Remondes, Fernando Remondes, Vicente Serrano
PublisherIGI Global Publishing
Chapter3
Pages111-139
Number of pages29
ISBN (Electronic)9798369337240
ISBN (Print)9798369337233
DOIs
Publication statusPublished - 20 Dec 2024

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