TY - GEN
T1 - Factores satisfacientes e insatisfacientes dos utilizadores de websites
T2 - 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007
AU - Pinho, Isabel
AU - Rego, Arménio
AU - Kastenholz, Elisabeth
PY - 2007
Y1 - 2007
N2 - This exploratory study aims at identifying satisfier and dissatisfier factors of website clients. Herzberg 's classic bifactorial model of motivation, which has been transposed by Zhang and von Dran [1] to the analysis of (dis) satisfaction with websites, served as inspiration to the present study. A survey was applied to a sample of 252 individuals, who evaluated two websites. Results suggest that, even though some factors induce both satisfaction and dissatisfaction, some are clearly satisfiers, whereas others are dissatisfiers. The empirical evidence suggests that website constructors should not only avoid dissatisfier factors, or mainly satisfiers, but rather act in both fields.
AB - This exploratory study aims at identifying satisfier and dissatisfier factors of website clients. Herzberg 's classic bifactorial model of motivation, which has been transposed by Zhang and von Dran [1] to the analysis of (dis) satisfaction with websites, served as inspiration to the present study. A survey was applied to a sample of 252 individuals, who evaluated two websites. Results suggest that, even though some factors induce both satisfaction and dissatisfaction, some are clearly satisfiers, whereas others are dissatisfiers. The empirical evidence suggests that website constructors should not only avoid dissatisfier factors, or mainly satisfiers, but rather act in both fields.
KW - Bifactorial model
KW - Usability
KW - Users satisfaction
KW - Websites quality
UR - http://www.scopus.com/inward/record.url?scp=56749151337&partnerID=8YFLogxK
U2 - 10.1145/1352694.1352730
DO - 10.1145/1352694.1352730
M3 - Conference contribution
AN - SCOPUS:56749151337
SN - 9781595935984
T3 - Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007
BT - Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007
Y2 - 14 May 2007 through 17 May 2007
ER -