@inproceedings{a226e7c6382f420c9b9e2e47e98ef0d2,
title = "Factores satisfacientes e insatisfacientes dos utilizadores de websites: Um estudo explorat{\'o}rio",
abstract = "This exploratory study aims at identifying satisfier and dissatisfier factors of website clients. Herzberg 's classic bifactorial model of motivation, which has been transposed by Zhang and von Dran [1] to the analysis of (dis) satisfaction with websites, served as inspiration to the present study. A survey was applied to a sample of 252 individuals, who evaluated two websites. Results suggest that, even though some factors induce both satisfaction and dissatisfaction, some are clearly satisfiers, whereas others are dissatisfiers. The empirical evidence suggests that website constructors should not only avoid dissatisfier factors, or mainly satisfiers, but rather act in both fields.",
keywords = "Bifactorial model, Usability, Users satisfaction, Websites quality",
author = "Isabel Pinho and Arm{\'e}nio Rego and Elisabeth Kastenholz",
year = "2007",
doi = "10.1145/1352694.1352730",
language = "Portugu{\^e}s",
isbn = "9781595935984",
series = "Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007",
booktitle = "Euro American Conference on Telematics and Information Systems - Proceedings of the 2007 Euro American Conference on Telematics and Information Systems, EATIS 2007",
note = "2007 Euro American Conference on Telematics and Information Systems, EATIS 2007 ; Conference date: 14-05-2007 Through 17-05-2007",
}