Goal setting, goal pursuit, and the dynamics of grocery shopping

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Retail managers must create shopping experiences that satisfy customers and are profitable to stores. This paper presents findings from a field study showing how consumers’ goal-directed activities, namely shopping goals and plans, may moderate effects of in-store stimuli on purchase decisions and hence influence both unplanned buying and customer satisfaction.
Original languageEnglish
Title of host publication2013 EACR European Advances in Consumer Research Conference “Consumer Research in turbulent times:Managing a balancing act”
Publication statusPublished - 2013

Publication series

NameEuropean Advances in Consumer Research

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