Impacts of information systems and technology on productivity and competitiveness of the Portuguese banking sector: An empirical study

M. J. Pereira

doi:10.1111/j.1475-3995.2004.00439.x

Impacts of information systems and technology on productivity and competitiveness of the Portuguese banking sector: An empirical study

M. J. Pereira^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

Abstract

This paper presents a study of the Portuguese financial sector during the period 1994-1999. The research, based on previous studies about the productivity paradox of information systems and technology (IST) investments, examines the ‘services sector’ and includes the ‘human subsystem’ of an organisation, clients and employees, as variables of analysis. The conclusion from this research indicates a complementary effect (not substitution effect) between IST and labour, the strategic impact of IST in several organisation areas, and the need to design new functions, other than the traditional Cobb-Douglas function, to evaluate the impact of IST on organisations.

Original language	English
Pages (from-to)	43-62
Number of pages	20
Journal	International Transactions in Operational Research
Volume	11
Issue number	1
DOIs	https://doi.org/10.1111/j.1475-3995.2004.00439.x
Publication status	Published - Jan 2004

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 8 Decent Work and Economic Growth

Keywords

Banking
Economics
Information theory
Systems

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10.1111/j.1475-3995.2004.00439.x

Cite this

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AB - This paper presents a study of the Portuguese financial sector during the period 1994-1999. The research, based on previous studies about the productivity paradox of information systems and technology (IST) investments, examines the ‘services sector’ and includes the ‘human subsystem’ of an organisation, clients and employees, as variables of analysis. The conclusion from this research indicates a complementary effect (not substitution effect) between IST and labour, the strategic impact of IST in several organisation areas, and the need to design new functions, other than the traditional Cobb-Douglas function, to evaluate the impact of IST on organisations.

KW - Banking

KW - Economics

KW - Information theory

KW - Systems

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ER -

Impacts of information systems and technology on productivity and competitiveness of the Portuguese banking sector: An empirical study

Abstract

UN SDGs

Keywords

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