TY - JOUR
T1 - Increasing interpersonal and informational justice when communicating negative news
T2 - the role of the manager's empathic concern and moral development
AU - Patient, David L.
AU - Skarlicki, Daniel P.
N1 - Copyright:
Copyright 2010 Elsevier B.V., All rights reserved.
PY - 2010/3
Y1 - 2010/3
N2 - The authors report two studies exploring the role of a manager's empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.
AB - The authors report two studies exploring the role of a manager's empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.
KW - Empathy
KW - Managerial communication
KW - Moral development
KW - Organizational justice
UR - http://www.scopus.com/inward/record.url?scp=76249096007&partnerID=8YFLogxK
U2 - 10.1177/0149206308328509
DO - 10.1177/0149206308328509
M3 - Article
AN - SCOPUS:76249096007
SN - 0149-2063
VL - 36
SP - 555
EP - 578
JO - Journal of Management
JF - Journal of Management
IS - 2
ER -