Knowledge management processes and infrastructures: a hotel's performance overview

Pedro Mota Veiga*, Filipe Ambrósio, Cristina Isabel Fernandes

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

1 Citation (Scopus)

Abstract

The principal goal of this study is to identify the role of knowledge management processes and infrastructures as a determinant of financial and operational in the hotel industry, particularly how these knowledge management strategies have positive an impact on the hotels performance. The authors use a quantitative approach based on an email survey applied to 55 Portuguese hotels. The results show that the knowledge management systems and technological and non-technological infrastructure are critical for hotels competitiveness and obtaining operational and financial competitive advantages. This will help hotel managers better understand how to align knowledge management strategies linked with systems, technological and non-technological infrastructure, and improve hotel competitiveness. This chapter is one of the first studies to investigate the links among knowledge management strategy of systems and technological and non-technological infrastructure with operational and financial performance.
Original languageEnglish
Title of host publicationAccelerating knowledge sharing, creativity, and innovation through business tourism
EditorsMuhammad Waseem Bari, Sadia Shaheen, Meng Fanchen
PublisherIGI Global
Pages172-187
Number of pages16
ISBN (Electronic)9781799831440
ISBN (Print)9781799831426, 9781799831433
DOIs
Publication statusPublished - 10 Apr 2020
Externally publishedYes

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