Knowledge spillover, knowledge management and innovation of the Portuguese hotel industry in times of crisis

Pedro Mota Veiga*, Cristina Fernandes, Filipe Ambrósio

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)


Purpose: The aim of the study is to analyze how knowledge spillovers and knowledge management capabilities affect the innovation capabilities of hospitality sector companies in crisis environments. Design/methodology/approach: A survey was completed by 63 hotel directors based in Portugal, gathering data on knowledge spillover, knowledge management capabilities and innovation capabilities. Two multiple linear regression models were used to estimate the impact of knowledge spillovers and knowledge management capabilities on innovative capability. Findings: It has been concluded that knowledge spillovers work as external benefits of knowledge creation, increasing the innovation activities of companies in the hospitality sector, which reinforces that knowledge spillovers help to enhance innovation capabilities. The study's results show that it is essential for companies to manage knowledge. It also concludes that effective knowledge management facilitates the exchange of knowledge required in the innovation process. Knowledge spillovers improve the performance of innovation in companies through the development of new insights and innovation capabilities. Research limitations/implications: This research was carried out in a period of crisis. As expected in a troubled period, the results are extremely volatile. This study's sample is composed of Portuguese hospitality companies. Originality/value: This research provides valuable insights into the overflow of explicit and tacit knowledge in the hotel industry. Moreover, this study offers new insights into the mediating role of knowledge management capability in the relationship between a hotel's knowledge overflow and its innovation performance.
Original languageEnglish
Pages (from-to)1521-1534
Number of pages14
JournalJournal of hospitality and tourism insights
Issue number4
Publication statusPublished - 4 Sept 2023
Externally publishedYes


  • COVID-19
  • Hotel industry
  • Innovation capabilities
  • Knowledge management capabilities
  • Knowledge spillovers
  • Portugal
  • Tourism


Dive into the research topics of 'Knowledge spillover, knowledge management and innovation of the Portuguese hotel industry in times of crisis'. Together they form a unique fingerprint.

Cite this