Parental satisfaction in short-stay pediatric emergency unit: a cross-sectional, descriptive and observational study

Vanessa Antunes; Paula Pereira; Tatiana Cardoso; Célia Pereira; Miguel Ladeira; Ricardo Antunes; Fernanda Loureiro

doi:10.3390/msf2025037021

Parental satisfaction in short-stay pediatric emergency unit: a cross-sectional, descriptive and observational study

Vanessa Antunes^*, Paula Pereira, Tatiana Cardoso, Célia Pereira, Miguel Ladeira, Ricardo Antunes, Fernanda Loureiro

^*Corresponding author for this work

Research output: Contribution to journal › Conference article › peer-review

Abstract

This study evaluated parental satisfaction with nursing care in a pediatric emergency department short-stay unit. Using the Citizen Satisfaction with Nursing Care Scale, 205 parents of hospitalized children participated in a descriptive, cross-sectional study. Results showed consistently high satisfaction, regardless of parental sociodemographic characteristics. While parents of newborns and employed parents showed slightly higher satisfaction, differences were not statistically significant. These trends suggest areas for further qualitative research to better understand parental expectations. The findings highlight the importance of ongoing evaluation and structured feedback to maintain high-quality, responsive nursing care in pediatric emergency settings.

Original language	English
Number of pages	6
Journal	Medical Sciences Forum
Volume	37
Issue number	21
DOIs	https://doi.org/10.3390/msf2025037021
Publication status	Published - 3 Sept 2025
Event	7th International Congress of CiiEM: Empowering One Health to Reduce Social Vulnerabilities - Egas Moniz School of Health & Science, Almada, Portugal Duration: 2 Jul 2025 → 4 Jul 2025 https://ciiemcongress.egasmoniz.edu.pt

Keywords

Parental satisfaction
Hospitals
Pediatric
Nursing care
Child
Hospitalized

Access to Document

10.3390/msf2025037021Licence: CC BY

127979878Final published version, 203 KBLicence: CC BY

http://hdl.handle.net/10400.14/54851Licence: CC BY

CIIS - Center for Interdisciplinary Research in Health: UID/04279/2025. Pluriannual 2025-2029
Rosa, N. (PI) & Soares, E. (Project Manager)
1/01/25 → 31/12/29
Project: Research

Cite this

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title = "Parental satisfaction in short-stay pediatric emergency unit: a cross-sectional, descriptive and observational study",

abstract = "This study evaluated parental satisfaction with nursing care in a pediatric emergency department short-stay unit. Using the Citizen Satisfaction with Nursing Care Scale, 205 parents of hospitalized children participated in a descriptive, cross-sectional study. Results showed consistently high satisfaction, regardless of parental sociodemographic characteristics. While parents of newborns and employed parents showed slightly higher satisfaction, differences were not statistically significant. These trends suggest areas for further qualitative research to better understand parental expectations. The findings highlight the importance of ongoing evaluation and structured feedback to maintain high-quality, responsive nursing care in pediatric emergency settings.",

keywords = "Parental satisfaction, Hospitals, Pediatric, Nursing care, Child, Hospitalized",

author = "Vanessa Antunes and Paula Pereira and Tatiana Cardoso and C{\'e}lia Pereira and Miguel Ladeira and Ricardo Antunes and Fernanda Loureiro",

year = "2025",

month = sep,

day = "3",

doi = "10.3390/msf2025037021",

language = "English",

volume = "37",

journal = "Medical Sciences Forum",

issn = "2673-9992",

publisher = "MDPI",

number = "21",

note = "7th International Congress of CiiEM ; Conference date: 02-07-2025 Through 04-07-2025",

url = "https://ciiemcongress.egasmoniz.edu.pt",

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TY - JOUR

T1 - Parental satisfaction in short-stay pediatric emergency unit

T2 - 7th International Congress of CiiEM

AU - Antunes, Vanessa

AU - Pereira, Paula

AU - Cardoso, Tatiana

AU - Pereira, Célia

AU - Ladeira, Miguel

AU - Antunes, Ricardo

AU - Loureiro, Fernanda

PY - 2025/9/3

Y1 - 2025/9/3

N2 - This study evaluated parental satisfaction with nursing care in a pediatric emergency department short-stay unit. Using the Citizen Satisfaction with Nursing Care Scale, 205 parents of hospitalized children participated in a descriptive, cross-sectional study. Results showed consistently high satisfaction, regardless of parental sociodemographic characteristics. While parents of newborns and employed parents showed slightly higher satisfaction, differences were not statistically significant. These trends suggest areas for further qualitative research to better understand parental expectations. The findings highlight the importance of ongoing evaluation and structured feedback to maintain high-quality, responsive nursing care in pediatric emergency settings.

AB - This study evaluated parental satisfaction with nursing care in a pediatric emergency department short-stay unit. Using the Citizen Satisfaction with Nursing Care Scale, 205 parents of hospitalized children participated in a descriptive, cross-sectional study. Results showed consistently high satisfaction, regardless of parental sociodemographic characteristics. While parents of newborns and employed parents showed slightly higher satisfaction, differences were not statistically significant. These trends suggest areas for further qualitative research to better understand parental expectations. The findings highlight the importance of ongoing evaluation and structured feedback to maintain high-quality, responsive nursing care in pediatric emergency settings.

KW - Parental satisfaction

KW - Hospitals

KW - Pediatric

KW - Nursing care

KW - Child

KW - Hospitalized

U2 - 10.3390/msf2025037021

DO - 10.3390/msf2025037021

M3 - Conference article

SN - 2673-9992

VL - 37

JO - Medical Sciences Forum

JF - Medical Sciences Forum

IS - 21

Y2 - 2 July 2025 through 4 July 2025

ER -

Parental satisfaction in short-stay pediatric emergency unit: a cross-sectional, descriptive and observational study

Abstract

Keywords

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CIIS - Center for Interdisciplinary Research in Health: UID/04279/2025. Pluriannual 2025-2029

Cite this