Perceptions of the public transport service as a barrier to the adoption of public transport: a qualitative study

Sara Ramos, Paula Vicente*, Ana M. Passos, Patrícia Costa, Elizabeth Reis

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

14 Citations (Scopus)
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Abstract

This article presents the outcomes of a qualitative study involving users of public transportation in the metropolitan area of Lisbon in order to obtain a deeper understanding of attitudes towards public transport and to explore perceptions of the public transport service. It is important to know what people think and feel about public transport so that strategies can be designed to attract people to public transport. Ethnographic interviews and focus group discussions were conducted to identify factors that potentially influence people's perceptions and determine their satisfaction, or dissatisfaction with the public transport service. The key findings suggest that public transport usage would increase if the level of service was brought in line with users' expectations; more specifically, there should be a better connection between inter-modal options, more compliance with timetables, and a more appropriate response to users' needs.
Original languageEnglish
Article number150
JournalSocial Sciences
Volume8
Issue number5
DOIs
Publication statusPublished - 1 May 2019

Keywords

  • Passenger satisfaction
  • Portugal
  • Public transportation
  • Qualitative research
  • Transport modes

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