Profile and motivations of pilgrims on the Portuguese St. James Way and their assessment of the route

There are many studies on the St. James Way, also known as the Camino de Santiago, but not enough attention has been paid to the pilgrims’ perceptions and motivations, particularly those who choose to do the Portuguese Way. Their motivations may be related to the landscape, the spiritual dimension, the search for well-being and self-therapy, or the need to cope with life’s challenges. This study aimed to identify the motivations, profile, and satisfaction of pilgrims on the Portuguese St. James Way. Regarding satisfaction, we also looked at the lack of services or goods provided along the Way. A total of 351 pilgrims responded to a questionnaire, which was complemented by participant observation to obtain some data. The results show that pilgrims’ motivations were mainly spiritual and cultural. Regarding the pilgrims’ profile, we concluded that most were between 25 and 64 years old, had a high level of education and a formal job, and were doing the Way on foot. Apart from nationality, duration of the walk, and who organized the trip, there were few differences between the pilgrims. Out of the total, 57.3% expressed great satisfaction with the Portuguese St. James Way (the Central Route), which corresponded to their initial expectations. Based on pilgrims’ and researchers’ assessments, we offer policy recommendations to the local authorities aimed at maximizing pilgrims’ well-being.