Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture

Wilian Ramalho Feitosa; Flora Oyama do Patrocínio; Sara Rosa Santos; Susana Costa e Silva

doi:10.1109/AI4G50087.2020.9311048

Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture

Wilian Ramalho Feitosa^*, Flora Oyama do Patrocínio^*, Sara Rosa Santos^*, Susana Costa e Silva^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

5 Citations (Scopus)

12 Downloads

Abstract

Around the world, governments are implementing services combined with artificial intelligence to improve service to the population. The main objective of this study is to develop a chatbot prototype able to answer the most frequently asked questions about the Plant Health department of the Brazilian Ministry of Agriculture, Livestock, and Supply (MAPA), reducing the workload dedicated to responding emails and phone calls, in addition to providing face-to-face care. Initially, investigations were made on the concepts of artificial intelligence, the different types of chatbots and the tools needed to build the prototype. Subsequently, an analysis of the chosen tool and programming language was elaborated. After that, the development of the application and the configuration of the platforms began. Considering how a chatbot can spread information, including good practices about plant health and agriculture, this project can contribute to food security, increasing productivity and fighting against waste, helping to achieve UN SDG number 2-zero hunger.

Original language	English
Title of host publication	2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020
Place of Publication	Geneva
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	17-21
Number of pages	5
ISBN (Electronic)	9781728170312
ISBN (Print)	9781728170329
DOIs	https://doi.org/10.1109/AI4G50087.2020.9311048
Publication status	Published - 21 Sept 2020
Event	2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020 - Geneva, Switzerland Duration: 21 Sept 2020 → 25 Sept 2020

Publication series

Name	2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020

Conference

Conference	2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020
Country/Territory	Switzerland
City	Geneva
Period	21/09/20 → 25/09/20

Keywords

Chatbot
Automation
Citizen services
Action research

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1109/AI4G50087.2020.9311048

28743412Accepted author manuscript, 684 KBLicence: Unspecified

http://hdl.handle.net/10400.14/32813Licence: Unspecified

Cite this

Feitosa, W. R., Patrocínio, F. O. D., Santos, S. R., & Silva, S. C. E. (2020). Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture. In 2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020 (pp. 17-21). Article 9311048 (2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/AI4G50087.2020.9311048

Feitosa, Wilian Ramalho ; Patrocínio, Flora Oyama do ; Santos, Sara Rosa et al. / Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture. 2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020. Geneva : Institute of Electrical and Electronics Engineers Inc., 2020. pp. 17-21 (2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020).

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title = "Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture",

abstract = "Around the world, governments are implementing services combined with artificial intelligence to improve service to the population. The main objective of this study is to develop a chatbot prototype able to answer the most frequently asked questions about the Plant Health department of the Brazilian Ministry of Agriculture, Livestock, and Supply (MAPA), reducing the workload dedicated to responding emails and phone calls, in addition to providing face-to-face care. Initially, investigations were made on the concepts of artificial intelligence, the different types of chatbots and the tools needed to build the prototype. Subsequently, an analysis of the chosen tool and programming language was elaborated. After that, the development of the application and the configuration of the platforms began. Considering how a chatbot can spread information, including good practices about plant health and agriculture, this project can contribute to food security, increasing productivity and fighting against waste, helping to achieve UN SDG number 2-zero hunger.",

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author = "Feitosa, {Wilian Ramalho} and Patroc{\'i}nio, {Flora Oyama do} and Santos, {Sara Rosa} and Silva, {Susana Costa e}",

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series = "2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020",

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Feitosa, WR, Patrocínio, FOD, Santos, SR & Silva, SCE 2020, Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture. in 2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020., 9311048, 2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020, Institute of Electrical and Electronics Engineers Inc., Geneva, pp. 17-21, 2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020, Geneva, Switzerland, 21/09/20. https://doi.org/10.1109/AI4G50087.2020.9311048

Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture. / Feitosa, Wilian Ramalho; Patrocínio, Flora Oyama do; Santos, Sara Rosa et al.
2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020. Geneva: Institute of Electrical and Electronics Engineers Inc., 2020. p. 17-21 9311048 (2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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PY - 2020/9/21

Y1 - 2020/9/21

N2 - Around the world, governments are implementing services combined with artificial intelligence to improve service to the population. The main objective of this study is to develop a chatbot prototype able to answer the most frequently asked questions about the Plant Health department of the Brazilian Ministry of Agriculture, Livestock, and Supply (MAPA), reducing the workload dedicated to responding emails and phone calls, in addition to providing face-to-face care. Initially, investigations were made on the concepts of artificial intelligence, the different types of chatbots and the tools needed to build the prototype. Subsequently, an analysis of the chosen tool and programming language was elaborated. After that, the development of the application and the configuration of the platforms began. Considering how a chatbot can spread information, including good practices about plant health and agriculture, this project can contribute to food security, increasing productivity and fighting against waste, helping to achieve UN SDG number 2-zero hunger.

AB - Around the world, governments are implementing services combined with artificial intelligence to improve service to the population. The main objective of this study is to develop a chatbot prototype able to answer the most frequently asked questions about the Plant Health department of the Brazilian Ministry of Agriculture, Livestock, and Supply (MAPA), reducing the workload dedicated to responding emails and phone calls, in addition to providing face-to-face care. Initially, investigations were made on the concepts of artificial intelligence, the different types of chatbots and the tools needed to build the prototype. Subsequently, an analysis of the chosen tool and programming language was elaborated. After that, the development of the application and the configuration of the platforms began. Considering how a chatbot can spread information, including good practices about plant health and agriculture, this project can contribute to food security, increasing productivity and fighting against waste, helping to achieve UN SDG number 2-zero hunger.

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Feitosa WR, Patrocínio FOD, Santos SR, Silva SCE. Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture. In 2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020. Geneva: Institute of Electrical and Electronics Engineers Inc. 2020. p. 17-21. 9311048. (2020 IEEE / ITU International Conference on Artificial Intelligence for Good, AI4G 2020). doi: 10.1109/AI4G50087.2020.9311048

Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

CEGE: Research Center in Management and Economics

Cite this

Proposal for a chatbot prototype in the plant Health Department Of Brazilian Ministry of Agriculture

Abstract

Publication series

Conference

Keywords

UN SDGs

Access to Document

Other files and links

Fingerprint

Projects

CEGE: Research Center in Management and Economics

Cite this