A recuperação de serviços como ferramenta de relacionamento e seu impacto na confiança e lealdade dos clientes

Translated title of the contribution: Service recovery as a relationship tool and its impact on customer loyalty and trust

Cristiane Pizzutti dos Santos*, Daniel Von der Heyde Fernandes

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

12 Citations (Scopus)

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Business & Economics

Engineering & Materials Science