Supporting sustainability by promoting online purchase through enhancement of online convenience

Swapan Kumar Saha, Paulo Duarte*, Susana C. Silva, Guijun Zhuang

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

Online purchases can support environmental sustainability by reducing the number of shopping trips. The purpose of this article is to understand how online convenience may be used to increase online purchase intention and therefore contribute to environmental sustainability. Employing a snowball sampling technique data from 226 Chinese respondents were used with Least Squares Structural Equation Modelling (PLS-SEM) to test the research hypotheses. Findings suggest that customers with experience have a strong effect on the relationship between service convenience and customer satisfaction. It is also found that satisfied customers desired to stay longer and are willing to pay more. From a theoretical point of view, this study fills several gapes by extending previous work that investigates the impact of online convenience on customer satisfaction and behavioral intention by revealing the novelty impact on the willingness to pay and desire to stay. From a managerial standpoint, the findings help managers considering doing businesses or planning to do businesses in China and for companies committed to reducing their carbon footprint in understanding how they can use online convenience to stimulate online purchases among their clients and consequently becoming more environmentally friendly and socially responsible.
Original languageEnglish
Pages (from-to)7251-7272
Number of pages22
JournalEnvironment, Development and Sustainability
Volume23
Issue number5
DOIs
Publication statusPublished - May 2021

Keywords

  • Behavioral intention
  • Environmental sustainability
  • Online customer satisfaction
  • Online shopping experience
  • Service convenience
  • Willingness to pay more

Fingerprint

Dive into the research topics of 'Supporting sustainability by promoting online purchase through enhancement of online convenience'. Together they form a unique fingerprint.

Cite this