The assessment of performance of educational services: the case of Portuguese secondary schools

Maria C. A. S. Portela, Ana S. Camanho*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

This paper describes the assessment of performance of educational services recurring to benchmarking. We adopted two perspectives for the evaluation of secondary schools, aligned with the objectives of different stakeholders. In the society perspective schools are viewed as promoting students achievement (ideally including not only academic results but also interpersonal capacities) given the students characteristics in terms of academic abilities and socio-economic backgrounds. In the educational authorities perspective schools are viewed as transforming a set of resources (including students with given characteristics in terms of academic abilities and socioeconomic backgrounds and also school resources, such as teachers) into students achievement. The relative performance assessment was carried out using Data Envelopment Analysis models, followed by an exploratory analysis of contextual indicators that potentially affect schools’ performance, in order to understand their impact on the educational process.
Original languageEnglish
Title of host publicationExploring Services Science
Subtitle of host publication7th International Conference, IESS 2016
EditorsTheodor Borangiu, Monica Drăgoicea, Henriqueta Nóvoa
Place of PublicationCham
PublisherSpringer Verlag
Pages717-731
Number of pages15
ISBN (Electronic)9783319326894
ISBN (Print)9783319326887
DOIs
Publication statusPublished - 2016
Event7th International Conference on Exploring Services Science, IESS 2016 - Bucharest, Romania
Duration: 25 May 201627 May 2016

Publication series

NameLecture Notes in Business Information Processing
Volume247
ISSN (Print)1865-1348

Conference

Conference7th International Conference on Exploring Services Science, IESS 2016
Country/TerritoryRomania
CityBucharest
Period25/05/1627/05/16

Keywords

  • Benchmarking
  • Data envelopment analysis
  • Educational services
  • Secondary schools

Fingerprint

Dive into the research topics of 'The assessment of performance of educational services: the case of Portuguese secondary schools'. Together they form a unique fingerprint.

Cite this