Abstract
This study aims to analyze the status of partnerships between organizations in the Portuguese insurance industry and design a development strategy that includes the Information Systems (IS) dimension. In this paper, the current role of the IS in insurance partnerships (e.g.: automation of functionalities, alignment with decision makers) is analyzed, as well as their importance in the future. Since insurance information activities are knowledge intensive, a relational and learning approach was followed. The impact of the IS on collaboration and implications for the CIO (responsible for the IS) are presented. The existence of a good exploration of the IS for automation and integration of heterogeneous systems were verified. However, collaborative functionalities (e.g. Web 2.0) and partnership management indicators were not observed as a common practice. The CIO can be an agent of change, highlighting the IT Governance view and the socio-technical approach that are key to increase the maturity and value of the IS in the insurance industry.
| Translated title of the contribution | O desenvolvimento dos sistemas de valor do setor segurador português e o papel dos sistemas de informação |
|---|---|
| Original language | English |
| Pages (from-to) | 463-482 |
| Number of pages | 20 |
| Journal | Journal of Information Systems and Technology Management |
| Volume | 10 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 30 Dec 2013 |
Keywords
- Inter-organizational relationships
- Levels of collaboration
- Impacts on the information systems
- IT governance