The impact of entertainment and social interaction with salespeople on mall shopper satisfaction

Original language	English
Publication status	Published - 2018
Externally published	Yes
Event	25th Recent Advances in Retailing and Services Science Conference - Melia Madeira Mare Hotel, Madeira Island, Portugal Duration: 16 Jul 2018 → 19 Jul 2018 https://www.servsig.org/wordpress/2017/08/25th-recent-advances-in-retailing-and-services-science-on-madeira/

Conference

Conference	25th Recent Advances in Retailing and Services Science Conference
Country/Territory	Portugal
City	Madeira Island
Period	16/07/18 → 19/07/18
Internet address	https://www.servsig.org/wordpress/2017/08/25th-recent-advances-in-retailing-and-services-science-on-madeira/

Keywords

• Entertainment
• Social Interaction
• Emotions
• Desire to Stay
• Shopper Satisfaction

Research output

Research output per year 2019 2019 2019

• 1 Article

Research output per year

Research output per year

• The impact of entertainment and social interaction with salespeople on mall shopper satisfaction: the mediating role of emotional states

  Elmashhara, M. G. & Soares, A. M., 4 Apr 2019, In: International Journal of Retail and Distribution Management. 47, 2, p. 94-110 17 p.

  Research output: Contribution to journal › Article › peer-review

  • Social Interaction 100%
  • Design Methodology 20%
  • social aspect 20%

  42 Citations (Scopus)

Cite this

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Elmashhara, M. G., & Soares, A. M. (2018). The impact of entertainment and social interaction with salespeople on mall shopper satisfaction. Abstract from 25th Recent Advances in Retailing and Services Science Conference, Madeira Island, Portugal.

Elmashhara, Maher Georges ; Soares, Ana Maria. / The impact of entertainment and social interaction with salespeople on mall shopper satisfaction. Abstract from 25th Recent Advances in Retailing and Services Science Conference, Madeira Island, Portugal.

@conference{57cf1688d8cf4e7fa7eaa3b4b251cc0b,

title = "The impact of entertainment and social interaction with salespeople on mall shopper satisfaction",

keywords = "Entertainment, Social Interaction, Emotions, Desire to Stay, Shopper Satisfaction",

author = "Elmashhara, \{Maher Georges\} and Soares, \{Ana Maria\}",

year = "2018",

language = "English",

note = "25th Recent Advances in Retailing and Services Science Conference ; Conference date: 16-07-2018 Through 19-07-2018",

url = "https://www.servsig.org/wordpress/2017/08/25th-recent-advances-in-retailing-and-services-science-on-madeira/",

}

Elmashhara, MG & Soares, AM 2018, 'The impact of entertainment and social interaction with salespeople on mall shopper satisfaction', 25th Recent Advances in Retailing and Services Science Conference, Madeira Island, Portugal, 16/07/18 - 19/07/18.

The impact of entertainment and social interaction with salespeople on mall shopper satisfaction. / Elmashhara, Maher Georges; Soares, Ana Maria.
2018. Abstract from 25th Recent Advances in Retailing and Services Science Conference, Madeira Island, Portugal.

Research output: Contribution to conference › Abstract › peer-review

TY - CONF

T1 - The impact of entertainment and social interaction with salespeople on mall shopper satisfaction

AU - Elmashhara, Maher Georges

AU - Soares, Ana Maria

PY - 2018

Y1 - 2018

KW - Entertainment

KW - Social Interaction

KW - Emotions

KW - Desire to Stay

KW - Shopper Satisfaction

M3 - Abstract

T2 - 25th Recent Advances in Retailing and Services Science Conference

Y2 - 16 July 2018 through 19 July 2018

ER -

Elmashhara MG, Soares AM. The impact of entertainment and social interaction with salespeople on mall shopper satisfaction. 2018. Abstract from 25th Recent Advances in Retailing and Services Science Conference, Madeira Island, Portugal.