Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Luís Mendes, António Ferreira, Luís Lourenço

Research output: Contribution to journalArticlepeer-review

2 Downloads

Abstract

Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.
Translated title of the contribution Compreender a influência da certificação pela ISO 9001 no desempenho das PME : dois estudos de caso portugueses
Original languageEnglish
Pages (from-to)177-198
Number of pages22
JournalGestão e Desenvolvimento
Issue number29
DOIs
Publication statusPublished - 18 May 2021

Keywords

  • Performance
  • Quality management systems
  • ISO 9001
  • SME

Fingerprint

Dive into the research topics of 'Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies'. Together they form a unique fingerprint.

Cite this