Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Luís Mendes; António Ferreira; Luís Lourenço

doi:10.34632/gestaoedesenvolvimento.2021.10029

Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Luís Mendes
, António Ferreira
, Luís Lourenço

Institute of Management and Health Organisations

Research output: Contribution to journal › Article › peer-review

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Abstract

Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.

Translated title of the contribution	Compreender a influência da certificação pela ISO 9001 no desempenho das PME : dois estudos de caso portugueses
Original language	English
Pages (from-to)	177-198
Number of pages	22
Journal	Gestão e Desenvolvimento
Issue number	29
DOIs	https://doi.org/10.34632/gestaoedesenvolvimento.2021.10029
Publication status	Published - 18 May 2021

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 7 Affordable and Clean Energy
SDG 9 Industry, Innovation, and Infrastructure
SDG 12 Responsible Consumption and Production

Keywords

Performance
Quality management systems
ISO 9001
SME

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10.34632/gestaoedesenvolvimento.2021.10029Licence: CC BY

30870045Final published version, 417 KBLicence: CC BY

http://hdl.handle.net/10400.14/33175Licence: CC BY

Cite this

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abstract = "Considering the importance of small and medium-sized businesses in the economy and that the majority of quality management systems (QMS) implemented in SMEs are based on the requirements of the ISO 9001 standard, with this work our focus is on studying the influence of ISO 9001 standard certification on performance in SMEs. The data was collected through interviews in two SMEs. The study showed that the implementation of an ISO 9001-based QMS has distinct effects on the performance of the SMEs studied. While the implementation of such QMS had significantly improved the performance in one of the companies, in the other, the few changes brought by certification were in terms of external image and organization of documentation and may not be deemed to affect performance significantly.",

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KW - Desempenho

KW - Sistemas de gestão da qualidade

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DO - 10.34632/gestaoedesenvolvimento.2021.10029

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ER -

Understanding the influence of ISO 9001 certification on SMEs performance: two Portuguese case studies

Abstract

UN SDGs

Keywords

Access to Document

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