Understanding the role of IKEA Portugal’s brand values in shaping the purchase decisions of millennial consumers

Nuno Goulart Brandão, Bárbara Côrte

Research output: Contribution to journalArticlepeer-review

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Abstract

This article delves into the considerable influence of generation Y, or millennials, on purchase behaviour and brand interactions. Their focus on creating a better world, combined with their status as digital natives, has spurred changes in e-commerce and corporate practices. This generation prioritises environmental and social concerns, compelling companies to adopt honesty and transparency in their products, processes, and values. Millennials are inclined to support brands that demonstrate social responsibility, sustainability, and ethical practices. Consequently, brand values have become pivotal, shaping consumer perceptions and behaviours. These values reflect the beliefs and principles a brand embodies, significantly impacting consumer perceptions and behaviours toward it. The study aims to investigate how IKEA’s brand values influence the purchase decisions of Portuguese millennial consumers. A questionnaire survey was conducted, employing a quantitative methodology, yielding 402 responses from IKEA consumers. The primary findings reveal that IKEA Portugal’s values notably influence the purchase decisions of millennial consumers, particularly those related to value for money, sustainability, social responsibility, and community support.

Translated title of the contributionA importância da identificação dos valores da marca IKEA Portugal para a decisão de compra dos seus consumidores millennials
Original languageEnglish
Article numbere024005
Number of pages23
JournalComunicação e Sociedade
Volume45
DOIs
Publication statusPublished - 22 Apr 2024

Keywords

  • Generational culture
  • Millennial generation
  • Brand values
  • Consumer behaviour
  • Purchase decision

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