Workplace incivility and turnover intentions: the efficacy of managerial interventions

Francesco Sguera; Richard P. Bagozzi; Quy Nguyen Huy; Wayne Boss

doi:10.5465/ambpp.2011.65869723

Workplace incivility and turnover intentions: the efficacy of managerial interventions

Francesco Sguera^*, Richard P. Bagozzi, Quy Nguyen Huy, Wayne Boss

^*Corresponding author for this work

Research output: Contribution to conference › Paper › peer-review

3 Citations (Scopus)

Abstract

Using a sample of 721 nurses working in a public research hospital, the present study extends existing research on workplace incivility in two important ways. First, using a cross- lagged panel design, the study demonstrates that employees' experienced incivility influences turnover intentions, and not the opposite. Second, whereas previous studies proposed strategies to curtail workplace incivility without testing for their efficacy, this study examines empirically concrete interventions (i.e., team building, personal management interviews, and work shift assignments) that reduce the effects of incivility on turnover intentions.

Original language	English
DOIs	https://doi.org/10.5465/ambpp.2011.65869723
Publication status	Published - 2011
Externally published	Yes
Event	71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011 - San Antonio, TX, United States Duration: 12 Aug 2011 → 16 Aug 2011

Conference

Conference	71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011
Country/Territory	United States
City	San Antonio, TX
Period	12/08/11 → 16/08/11

Keywords

Managerial interventions
Turnover
Workplace incivility

Access to Document

10.5465/ambpp.2011.65869723

Cite this

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title = "Workplace incivility and turnover intentions: the efficacy of managerial interventions",

abstract = "Using a sample of 721 nurses working in a public research hospital, the present study extends existing research on workplace incivility in two important ways. First, using a cross- lagged panel design, the study demonstrates that employees' experienced incivility influences turnover intentions, and not the opposite. Second, whereas previous studies proposed strategies to curtail workplace incivility without testing for their efficacy, this study examines empirically concrete interventions (i.e., team building, personal management interviews, and work shift assignments) that reduce the effects of incivility on turnover intentions.",

keywords = "Managerial interventions, Turnover, Workplace incivility",

author = "Francesco Sguera and Bagozzi, {Richard P.} and Huy, {Quy Nguyen} and Wayne Boss",

note = "Copyright: Copyright 2017 Elsevier B.V., All rights reserved.; 71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011 ; Conference date: 12-08-2011 Through 16-08-2011",

year = "2011",

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Sguera, F, Bagozzi, RP, Huy, QN & Boss, W 2011, 'Workplace incivility and turnover intentions: the efficacy of managerial interventions', Paper presented at 71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011, San Antonio, TX, United States, 12/08/11 - 16/08/11. https://doi.org/10.5465/ambpp.2011.65869723

Workplace incivility and turnover intentions: the efficacy of managerial interventions. / Sguera, Francesco; Bagozzi, Richard P.; Huy, Quy Nguyen et al.
2011. Paper presented at 71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011, San Antonio, TX, United States.

Research output: Contribution to conference › Paper › peer-review

TY - CONF

T1 - Workplace incivility and turnover intentions

T2 - 71st Annual Meeting of the Academy of Management - West Meets East: Enlightening, Balancing, Transcending, AOM 2011

AU - Sguera, Francesco

AU - Bagozzi, Richard P.

AU - Huy, Quy Nguyen

AU - Boss, Wayne

PY - 2011

Y1 - 2011

N2 - Using a sample of 721 nurses working in a public research hospital, the present study extends existing research on workplace incivility in two important ways. First, using a cross- lagged panel design, the study demonstrates that employees' experienced incivility influences turnover intentions, and not the opposite. Second, whereas previous studies proposed strategies to curtail workplace incivility without testing for their efficacy, this study examines empirically concrete interventions (i.e., team building, personal management interviews, and work shift assignments) that reduce the effects of incivility on turnover intentions.

AB - Using a sample of 721 nurses working in a public research hospital, the present study extends existing research on workplace incivility in two important ways. First, using a cross- lagged panel design, the study demonstrates that employees' experienced incivility influences turnover intentions, and not the opposite. Second, whereas previous studies proposed strategies to curtail workplace incivility without testing for their efficacy, this study examines empirically concrete interventions (i.e., team building, personal management interviews, and work shift assignments) that reduce the effects of incivility on turnover intentions.

KW - Managerial interventions

KW - Turnover

KW - Workplace incivility

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DO - 10.5465/ambpp.2011.65869723

M3 - Paper

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Y2 - 12 August 2011 through 16 August 2011

ER -

Workplace incivility and turnover intentions: the efficacy of managerial interventions

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