A avaliação do desempenho nas organizações

: o desempenho como um indicador de gestão

Abstract

This document aims to contextualize an internship conducted at Companhia de Seguros Tranquilidade. This internship served as complement for all knowledge acquired in the Masters, particularly related to the insurance area and the economic work that follow it. Therefore, through an analysis of the insurance sector, along with labor dynamics that integrated the internship in question, i focused on Performance Evaluation, once this has main theme of the proposed and delivered tasks. The study aims to: frame the insurance sector in Portugal, understand the concept of Performance Evaluation; identify variables that influence the different indicators; enumerate the various indicators of performance; explore in CST the process of Performance Evaluation; propose for CST an alternative method for the Evaluation of Alternative Performance - Balanced Scorecard. This study reveals, under the case study methodology, the organization’s system of Performance Evaluation adopted, comparing it with the theory. This comparison is based on the theoretical model for evaluating performance - Balanced Scorecard. This proposal is justified as it is desirable to meet the ongoing improvement in any organization, in which the evaluation dimension of the work requires permanent updates. This promotes the motivation and the satisfactory performance of employees. As an example, improvements were recorded at the level of performance’s presentation measures, underlined in monthly reports of the respective area of action, which favored the analysis of data collected until then. Thus, it is intended to open the path for more and better ways for skills development and monitoring of activities regarding the company's business.

Date of Award	16 Mar 2015
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Luís Marques (Supervisor) & Paulo Alves (Co-Supervisor)