A comunicação interna e o engagement dos colaboradores

: estudo de caso : a intranet da Teleperformance Portugal

Abstract

The internal communication enable the flow of information and knowledge, the creation of organizational culture, trust and relationships, giving direction to the organizational goals. The internal communication has value and the success of the organizations depend on its quality and effectiveness.
Given the constant challenges and changes that we face in organizations, we must understand which factors are significant for the organizational development and wellbeing so that the organizations continue to compete and survive in the marketplace.
Organizations are made of people, and what they feel affects their performance and, consequently, organizational effectiveness; it is extremely important to create a positive climate within organizations. People need to be engaged in their work and with the organization, and internal communication should be part of the organizational strategy as it has the power to affect the levels of employee engagement.
Therefore, the purpose of this research is to make know the importance that internal communication and engagement have in organizations and what’s their relationship, specifically through the perspective of Teleperformance Portugal's employees on the subject under this study - the intranet. Through a questionnaire survey developed as the main methodology in this study, it is possible to confirm the existing consent regarding the information, integration and connection power that the internal communication and specifically the internal network communication has to the engagement of Teleperformance Portugal’s empoyees.

Date of Award	16 Jan 2019
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Nuno Goulart Brandão (Supervisor)