A escola e a gestão do conflito

: direitos acrescidos, deveres abreviados

Abstract

This report is part of the Masters in School Administration and Organization, and aims to analyze the relationships between students and teachers within the classroom context, in order to improve our understanding of certain factors which are often implicit and which can influence positively or negatively, the atmosphere that each class develops during educational interactions.
The report describes some experiences from the perspectives of teacher and manager of conflicts within the classroom.
The role of the school and its staff has a fundamental influence on the lives of the students.
Regarding the structure of this report, it is divided into two parts: the first part deals with the theoretical framework, and the second part includes professional reflection and analysis. The data was analyzed in the context of the High School “Escola Básica 2, 3º Ciclo das Taipas”, with the author reflecting on her professional experiences in the school year 2014/2015 and attempting to contextualize the Project “GIA” within the group of schools designated as “Agrupamento de Escolas das Taipas”. Although the school does not have a record of very serious conflicts, there was a desire expressed by the whole school community to implement the “GIA- Gabinete de Indisciplina do Aluno” (Student Indiscipline Bureau), in order to resolve conflicts in the school.

Date of Award	5 May 2017
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Carlos Estevão (Supervisor)