A escuta e o conforto no cuidado à pessoa em situação crítica e sua família

Translated title of the thesis: Listening and comfort in care for critically ill patient and their family
  • Isabel Guerreiro Pica (Student)

Student thesis: Master's Thesis


This report is written within the framework for the completion of the Master´s Degree in Nursing with Specialization in Medical-Surgical Nursing in the area of Nursing for Critically Ill Patients, at the Nursing School of the Institute of Health Sciences of the Portuguese Catholic University of Lisbon. I aim, through a systematic and coherent structure, to highlight results obtained through research and experience during clinical instruction. In doing so, I intend to demonstrate my development of personal and professional skills gained during this journey; skills which will be used to improve the quality and humanization of care provided in the future. The first chapter focuses on an Analysis of the Concept of Listening in Nursing Care, according to Rodgers' method of conceptual analysis. Listening is crucial in Nursing Care for the establishment of therapeutic relationships with the Person/Family and enhances empathy, compassion, silence and presence. The second chapter initially focuses on my professional experience in Pediatric Intensive Care, an experience that led me to seek the accreditation for clinical teaching included in the previous Curricular Unit of Surveillance and Clinical Decision. Subsequently, this chapter addresses the Final Stage that took place in two contexts: the first in a Multipurpose Emergency Service and the second in the Pediatric Interhospital Transport. For the respective internships, objectives were outlined within the scope of the provision of Specialized Nursing Care to Critically Ill Patients and their Families and within the scope of improving the care provided, according to the needs in each context. It is worth mentioning the outstanding role of Listening in this process of understanding the needs of the Person and in the provision of care. The theoretical structure underlying this report is based on clinical practice and on the main pillar of Katherine Kolcaba's Theory of Comfort, which is fundamental for the promotion of the well-being of the Person and their Family, and which generates a humanized care provision. Thus, I believe that I am able to demonstrate the entire path and development of the Common Skills of Specialist Nurses, as well as of the Specific Skills of the Specialist Nurse in Medical-Surgical Nursing in the Nursing Area of Critical Care.
Date of Award7 Nov 2022
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorRita Marques (Supervisor)


  • Listening
  • Comfort
  • Person in critical situation
  • Nursing care


  • Mestrado em Enfermagem

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