A guidebook of internal communication best practices in the remote work era
: a journalist’s point of view

  • Elham Pourmohammadi (Student)

Student thesis: Master's Thesis


This qualitative project aims to provide a guidebook of internal communication best practices that remote professionals in the media and journalism industry can implement to communicate more efficiently, enhance the performance and well-being of themselves and those of their co-workers, and contribute more positively to organizational goals. The study is primarily based on the researcher’s experience of communicating remotely with her colleagues during the coronavirus pandemic. The inspiration for the project came when she realized that almost all team members, including herself, needed to upgrade their hard and soft communication skills in response to the demands of the new digital world of work. For the purpose of the project, the researcher mainly observed her own communication practices and those of her co-workers that took place in a remote work setting over the last year, but she also drew on her previous reading and relevant life and work experiences. The result is a set of recommendations for more efficient internal communication in remote workplaces in the media and journalism space, including suggestions about how to make the best of modern communication tools, unplug from work, develop empathy, and make online meetings more engaging. The recommendations can be tailored and applied to both internal and external communication at remote, physical, and hybrid workplaces in different industries and can also be used to improve one’s communication skills in personal life.
Date of Award12 Jul 2022
Original languageEnglish
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorCarla Ganito (Supervisor)


  • Internal communication
  • Digital communication
  • Media
  • Journalism
  • Remote work


  • Mestrado em Ciências da Comunicação

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