Nowadays we understood the organizations as an open system in constant interaction with the external and internal environment. In that sense, beyond the importance of communicates outside of the organization, its equal important to the success of the organizations knows how to communicate internally, with their own employee. If once the merely productive aspects were enough to make the organizations works, currently the organizations as they leaders must contemplate, at the decision making moment, aspects such as the well-being, satisfaction and engagement at work. We can affirm that in the «industrial era» the focus was on the problems and currently the organizations acts at the root of the problem. In that sense, the nowadays organizations do not consider exclusively the production characteristics, instead, they search to determinate the causes that manifest impact in terms of the employees performances and in the general success of the organization. Consequently, themes such as the engagement, motivations, psychological and intellectual capital and the environment surround the organizations are relevant subjects. Thus, in the last decades we assist at the rising number of studies and investigations in these areas. The dissertation has the main purpose understand if the perception, of the employees at Galp Energia, about the internal communication manifests influence in the levels of work engagement. With this say, the literature revision it will be sustain in two big themes, first we will debate organizational communication, detailing, about the internal communication within the organizations. Secondly, we will address the work engagement theme, to do so; we will use the main theoretical models and the most relevant ones in order to understand the concept, they impacts in the organizational day-to-day, and as a way to explore its potential as a strategic tool for achieving better performance levels and greater commitment. After explain and explore both themes we aim to determinate if the internal communication politics revealed impact in the levels of engagement at work. For this effect, we realized a case study at Galp Energia company where, across the application of a questionnaire survey, we will try to obtain results to respond to the following assumptions: (1) the positive perception of the internal communication leads to bigger levels of work engagement in Galp Energia; (2) the employee with higher levels of satisfaction with the existent internal communication manifest higher levels of work engagement.
Date of Award | 19 Dec 2016 |
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Original language | Portuguese |
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Awarding Institution | - Universidade Católica Portuguesa
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Supervisor | Nuno Goulart Brandão (Supervisor) |
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- Organizational communication
- Internal communication
- Engagement
- Satisfaction
- Motivation
- Commitment
- Mestrado em Ciências da Comunicação
A influência da comunicação interna no engagment dos colaboradores nas organizações: estudo de caso : Galp Energia
Sousa, J. R. D. (Student). 19 Dec 2016
Student thesis: Master's Thesis