A influência da cultura geracional nos índices de inteligência emocional dos colaboradores nas organizações

: caso Lee Hecht Harrison Portugal

Abstract

Organizations are made by people for people and, nowadays, the concern with their human aspect is increasingly noticeable. Several studies point to the importance and need, in order to achieve success, for organizations to invest in their employees and in their training, both in terms of technical-professional skills and emotional skills. In other words, organizations are increasingly aware of the importance of caring for and enhancing their human, social and psychological capital, as this is the only way they can reach the level of excellence: if their people also reach it. In order to establish an environment in which employees feel good and happy - a good environment - it is essential that organizations workwith authenticity, positive psychology and emotional intelligence. The multigenerational existence in organizations influences the way you communicate and live in an organization. In turn, each generation, with its respective particularities, presentsits contribution to the levels of emotional intelligence present in the organization. That said, this study investigates the influence of generational culture on the levels of emotional intelligenceof LHH Portugal employees. In this dissertation, it was possible to conclude that all generations present at LHHPortugal demonstrate a good level of emotional intelligence, especially the Baby Boomer generation.

Date of Award	23 Nov 2021
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Nuno Goulart Brandão (Supervisor)