A perceção do suporte organizacional dos trabalhadores de plataformas digitais e o desenvolvimento de relações de troca social na sua relação com o trabalho

Abstract

Work on digital platforms is a new contingent work modality adopted to meet the needs and requirements of the current labor market. Thus, the present study aims to analyze whether the perceived organisational support (POS) can predict the affective commitment, trust and organizational identification of these workers. As a complement to these relationships, it is also intended to test the moderating role of motivation in these work relationships. A quantitative methodology was used, and an online questionnaire was applied for 271 digital platforms workers operating in the services of food delivery and passenger transport (e.g., Uber, UberEats, Glovo, Bolt) in Portugal. Through the analyses performed, the results showed that (a) the POS is a relevant variable for workers in this work relationship and promotes the development of social exchange relationships, which result in higher levels of affective commitment, trust and organizational identification; (b) intrinsic motivation does not show a moderating effect on previously verified relationships. Mediation analyses were also performed, and it was perceived that the intrinsic motivation of digital platforms workers can mediate the relationship between the POS and the consequent variables analyzed here.

Date of Award	15 Jul 2021
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Filipa Sobral (Supervisor)