A responsabilidade social empresarial

: uma reflexão crítica sobre o Lidl e o Intermarché

Abstract

The growing concern of the population regarding the negative effects that companies produce on the environment and society have precipitated the adoption of policies that promote Social Responsibility by the leaders of companies. Thus, this dissertation aims to understand which measures have been adopted and analyse their impact on two retail complexes. Based on the research objectives, focused on gathering information that allow for critical analysis, a qualitative approach was used in this work. Through data collection based on interviews and document analysis, it was possible to obtain a broader view of the processes that promote CSR developed within the chain of command of two retail units of international companies in the sector, which are LIDL and Intermarché. Furthermore, it was possible to establish a relationship between the processes adopted and the structure of the companies, exploring both internal aspects, related to the interaction with employees and supply chain, and external aspects, related to the protection of the environment and support offered to local institutions and communities.

Date of Award	3 Jul 2023
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Sandra Lima Coelho (Supervisor)