A robotização de processos no contexto da gestão financeira

Abstract

This thesis aims to understand the influence of the robotization of processes in the context of the financial management of the Nors group, since the implementation of this technology is a reality that is increasingly being observed in the business context. The methodology used was a case study, since documents provided by the company were used to describe the processes that were robotized by the accounts payable area - analysis of blockages, payment to brands and analysis of advances. Before presenting the cases, a review was made of the existing literature, such as concepts and definitions, advantages and disadvantages, and other successful cases of the application of this technology were also presented. It was concluded that, with the application of this technology, there was a reduction in the time needed to carry out the tasks that were robotized, an increase in employee satisfaction and, consequently, customer satisfaction as they were able to respond more quickly and greater control of the processes as they began to be carried out in a single way. One of the limitations of this work was the fact that there are still not many financial indicators, for example, what the real consequences were in terms of ROI after implementing the RPA project.

Date of Award	13 Dec 2023
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Rita Ribeiro (Supervisor)