A satisfação profissional e o burnout nas equipas comunitárias de suporte em cuidados paliativos em Portugal

Abstract

Introduction: The home care services represent a challenge for health professionals.In the particular case of palliative care services (PC), they are often exposed to stresselements, due to their daily practice among suffering and near-end patients. Objectives: To evaluate the job satisfaction (JS) and burnout levels of the professionals of the Palliative Care Community Support Teams (PCCST) in Portugal.To identify the association between JS and Burnout in PCCST as promoters of service quality. Methodology: Epidemiological, analytical, observational and transversal study, integrated in an investigation of the Portuguese Observatory of Palliative Care. The target study population was the PCCST professionals in mainland Portugal and autonomous island regions, on December 31, 2017. The professionals answered to aquestionnaire available online (Limesurvey application) from July 26 to September 9,2018.Results: With a response rate of X%, the sample was formed by 35 professionals. The JS level was 80%, 90.0% related to the continuous quality improvement, 85.0%related to the quality care services and 76.0% related to the quality of the work place.The personal burnout level was 30.2%, 34.9% related to work and 20.0% related to the user. Discussion and conclusion: There weren´t found statistically significant associations of burnout with the sociodemographic and organizational characteristics of the sample. We noted that burnout levels are mainly influenced by JS There weren´t found JS evaluation studies in PC, therefore, we consider this study relevant and innovative. The results, even without external validity, constitute an added value to guide future studies and serve as guidelines for a PC human resources management policy in Portugal.

Date of Award	7 May 2019
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Manuel Luís Capelas (Supervisor)