Acceptance of artificial intelligence in the workplace

: the influence of employees fixed or growth mindset on AI acceptance

Abstract

Artificial Intelligence (AI) has already changed the way humans interact with the world and continues to even transform the world of work. To effectively implement human-machine collaboration and leverage the potential benefits of AI tools, employees must accept the AI tools they interact within their organizations. Therefore, the objective of this study is to determine whether an employee's mindset, either fixed or growth-oriented, influences their acceptance of AI in the workplace. Moreover, the study aims to examine the effect of employee's attitudes towards change and their technology familiarity on AI acceptance. In order to identify the interactions between the variables, a quantitative research method in the form of a survey was conducted. The comprehensive analysis of the collected data has shown that an employee's mindset marginally significantly influences their acceptance of AI technology in the workplace. The results further indicated that there is a significant negative effect of employee's attitudes toward change and a significant positive effect of their technology familiarity on the acceptance of AI, with greater technology familiarity associated with increased acceptance. This dissertation intends to contribute to the increasing literature in the areas of mindset and acceptance of AI, as well as to provide valuable implications for organizations considering the implementation of AI technologies.

Date of Award	3 Jul 2024
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Filipa de Almeida (Supervisor)