Analysis the influence factors of influencer on tourist's cognitive styles loyalty and satisfaction

: a case study of Macau

Abstract

The study examines the new communication mode of influencers on social medias networks, focusing on the various mechanisms and boundary conditions on social media platforms that impact cognitive style, customer loyalty, and customer satisfaction among Macau tourists. For example, influence communication can effectively attract tourists' interest through short videos, live broadcasts and blogs. These interesting contents and useful topics induce tourists' cognitive styles, such as high-value travel experiences, convenient tips, useful shortcuts, or preferential promotions and discounts, so that tourists are willing to follow, which leads to increased customer loyalty and satisfactory consumption results. The three main influencing factors provides an effective and new theoretical reference for the sustainable development of communication, marketing and advertising. The paper establishes a mediation model based on the three influencing relationships, and Macau tourism as a case study for collect data and measure variables through questionnaire survey. The following conclusions have been reached: 1) The changes in cognitive style exert a significant positive influenced to customer satisfaction; 2) Customer loyalty plays a mediated effective between cognitive style and customer satisfaction, and cognitive style positively influenced customer satisfaction by enhancing customer loyalty; 3) The power of influence’s communication is mediated by the effective between cognitive style, customer loyalty and satisfaction. The influence’s communication plays an adjustment role between cognitive style customer loyalty and satisfaction. The changes of cognitive style are positive affected to the connection between customer loyalty and satisfaction.

Date of Award	26 Feb 2025
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Alexandre Duarte (Supervisor)