Aplicação de lean aos processos de uma empresa de consultoria

: departamento de gestão

Abstract

The present investigation consists on the application of Lean in a consulting company. Similarly to industrial companies, organizations dedicated to services also have problems related to their efficiency. The studied company identified deficiencies in two of its processes, the applications for the Portugal 2020 financing program and the Payment Requests, so it was seeking to improve the efficiency of these processes. The objective of the research was to test the application of Lean in the processes previously identified. An initial diagnosis was made using observation, document analysis and questionnaires, which resulted in the mapping of processes and, consequently, in the identification of waste. Tools have been applied in order to reduce them, such as standardization, formalization, quality circles and visual management. The main results achieved were the improvement of employee’s satisfaction and of the processes analyzed, especially regarding their efficiency.

Date of Award	27 Jun 2018
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Jorge Julião (Supervisor)