Are KPIs effective in measuring business performance in the health care sector?

Abstract

In a time marked by increasing demands for efficiency, quality, and accountability, Key performance indicators (KPIs) have emerged as essential tools in the evaluation and management of business performance, offering healthcare organizations valuable information about their operations and results. However, in the complex landscape of healthcare management, the effectiveness of KPIs in accurately measuring business performance remains the subject of scrutiny and investigation. This study opens a comprehensive exploration of the use of KPIs in the healthcare sector, intending to discover the details of their application, effectiveness, and alignment with strategic objectives. Based on a meticulous literature review covering various perspectives, complemented by opinions from healthcare managers and stakeholders through a structured questionnaire, this research navigates through the fundamental definitions of KPIs, their importance in healthcare management, and the various categories and types predominant in the sector. The analytical findings illuminate the degree to which KPIs contribute to operational efficiency, strategic alignment, and service quality in healthcare settings. The results underscore the importance of KPIs in driving improvements and revealing critical areas for development in healthcare management. Additionally, the regression analysis provides insightful revelations about the influence of various factors on the effective implementation and perceived effectiveness of KPIs.

Date of Award	12 Jul 2024
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Aydin Teymourifar (Supervisor)