As consequências do trabalho emocional no bem-estar dos profissionais de enfermagem
: revisão sistemática de literatura

  • Ana Sofia Alves da Silva (Student)

Student thesis: Master's Thesis


This study aims to identify the consequences emotional labor strategies used by nurses have on their well-being. The importance of this topic is due to the central role that emotional labor plays in this profession, and it is essential to know its consequences so that, subsequently, intervention strategies can be designed at the level of Human Resource Management (HRM). The decision to conduct a systematic literature review (SLR) was due to the documented existence of consequences in several dimensions of well-being, such as professional and mental. Based on the research question "What are the consequences of emotional labor for nurses' well-being?" a set of keywords was defined and a search for scientific articles, published between 2017 and 2020, was conducted in the "EBSCO", "Web of Science", and "Scopus" databases. Eighteen studies were identified, according to previously defined criteria. It was found that surface acting has not only negative consequences on mental health, namely burnout, but also on work behaviors, namely presenteeism. Its impact on attitudes towards work is also noteworthy, with emphasis on the inconsistency of results concerning job satisfaction. Deep acting leads to a decrease in burnout levels and increases organizational commitment and job satisfaction. The conclusions reached allow the identification of a set of guiding practices for HRM, namely training practices, and suggesting future studies, for example, on the impact of emotional labor on job satisfaction.
Date of Award6 Dec 2021
Original languagePortuguese
Awarding Institution
  • Universidade Católica Portuguesa
SupervisorCarla Martins (Supervisor) & Maria Isabel G. G. Castro Guimarães (Co-Supervisor)


  • Emotional labor
  • Surface acting
  • Deep acting
  • Nurses
  • Well-being


  • Mestrado em Gestão de Recursos Humanos

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