As tecnologias como fator crítico de sucesso das instituições governamentais do Estado de Cabo Verde

Abstract

It is true that, in the current organizational literature, the critical factors are the capabilities of employees, internal and external relationships and no longer capital, natural resources or hand labor. Companies and public and private institutions in many countries are introducing Information and Communication Technologies in their services. This study is aimed to understand the extent to which technologies are critical success factors of these institutions. Understanding the role of technology in how the business model today is done, how far without technology there would be no success. Through interview and questionnaires the critical success factors were identified from the perspective of their managers and users, identifying possible loss of knowledge, effect on the image and, therefore, there were three interviews with three managers of non-governmental institutions of the Cape Verde state: Cape Verde National Press (INCV), Hospital Doctor Agostinho Neto (HAN) and the Directorate General of Cape Verde of Notaries Services. There are strong indicators that show that the technologies are having a critical role in the success of these institutions under study. While it has a solid theoretical background information about the topic under study, it is clear that there is need for more research and further study to prove these indicators.

Date of Award	2 Mar 2015
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Paulo Sérgio Tenreiro de Magalhães (Supervisor)