Automatização dos processos de registo dos recebimentos

: o caso da NORS

Abstract

The main purpose of this Internship Report is to analyse the current receivable process adopted by the Accounts Receivable team, its limitations, and what impact the automation would have on the organization. The study was carried out during the internship period, at NORS Group. For this purpose, data and information regarding the registration process were analysed, to understand the weaknesses of the process and to what extent automation would have an impact on it. It was also possible to directly observe the functioning of the process, in a corporate context, and to understand the main problems experienced by the employees of the department. From all the information obtained and collected, it was possible to draw a flowchart that clearly details the process and also create a dashboard that represents the main indicators that are analysed by the department. Although automation had not been implemented by the end of the internship period. So, it was not possible to verify whether, in fact, the results were those reported by Lacity & Willcocks (2016), Syed et al. (2020) and Kokina & Blanchette (2019) such as a reduction in the number of errors, tasks of greater value to the company, cost reduction, operational efficiency, among others. However, it was possible to conclude that the company should improve the use of the current tools.

Date of Award	15 Jul 2022
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	José Miguel Pereira dos Santos de Oliveira (Supervisor)