Business intelligence to improve supply chain management

Abstract

Nowadays, the world is constantly witnessing cutting-edge technological advances, which creates a pressing need for companies to keep up and take advantage of innovative frameworks. Despite all the opportunities these have to upgrade themselves, many still fail to adhere to simple but promising software. One ground-breaking advancement in technology is Business Intelligence, a crucial investment for Supply Chain Management. Therefore, this dissertation explores how Business Intelligence improves Supply Chain Management through the development of three Power BI dashboards regarding Service Levels, Purchasing and Production. These should accurately represent the data available and smoothly introduce new information. To implement this, SOCORI - Sociedade de Cortiças de Riomeão S.A.’s case study was used, where an internship occurred. This study aids in Supply Chain Management decision making and improving alignment between all the participants of SOCORI’s Supply Chain by designing the referred Power BI dashboards to streamline information and aid in meeting internally predefined objectives. To assure the dashboards were in line with processes, needs and requirements of users, Action-Research was used to continuously gather feedback and interviews were conducted to have a clearer understanding of how the dashboards contributed to meet the goals set.

Date of Award	12 Jul 2024
Original language	English
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Maria Alice Trindade (Supervisor)