Caracterização e avaliação da satisfação dos utentes da Clínica Dentária Universitária

Abstract

Objective: To study the satisfaction of users of the University Dental Clinic of the
Catholic University of Portugal - Centro Regional Viseu. Materials and Methods: A descriptive, correlational, cross-sectional quantitative study was carried out. The data collection instrument was the User Satisfaction Scale with Dental Medicine, authored by Frade (10), which contains 6 satisfaction assessment components: obtaining an appointment; secretariat; waiting room; clinic; dentist doctor; cost. The study of reliability, content validity and validity of the Scale reveals a global Cronbach's alpha of 0.800. Item 3 of the category "Clinic", "There is a long waiting time to do tests/radius", was eliminated for presenting a Cronbach's alpha below acceptable values and lowering the global Cronbach's alpha, with the scale being constituted by 30 items. Results: The sample consists of 116 users, mostly female (56.0%), with a mean age of 46.53±18.53 years (variance between 19 and 80 years), with a prevalence of 6 patients attending the consultation. in 6 months (38.8%) and once a year (31.9%). The descriptive data of the 6 satisfaction components indicate a higher degree for the Dentist component, with an average of 55.28±7.53 (range 36-65), followed by satisfaction in relation to obtaining an appointment, with a mean of
18.51±1.69 (range 14-20). There was a statistically significant difference in the cost component (p=0.005), with the patients whose purpose of the consultation was scaling who scored the most. Conclusions: As a result of the study carried out, it was found, overall, that patients show satisfaction in relation to dentistry, taking into account the variations recorded.

Date of Award	26 Jul 2021
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	Paulo Ribeiro (Supervisor), Nélio Jorge Veiga (Co-Supervisor) & Anna Moura (Co-Supervisor)