Centros de serviços partilhados

: conceito, evolução e desafios atuais: quatro centros localizados em Portugal

Abstract

The model of shared services characterized by the concentration of the of non-strategic management services in a single organizational unit (Schulman et al., 1999), has increased in Portugal over the last years. Our country has been progressively selected by large multinational economic groups to present their centres. The work herein carries out intends to assess the reality of the aforementioned centres for shared services, explaining its premises and the reasons for which Portugal has been chosen as a destination thereof. To this effect, this study further aims to understand the extent to which this decision - i.e. the selection of Portugal as the setting for the presentation and divulgation of the said centers for shared services - affected the performance and strategic development of such centers. With the purpose of achieving the objectives indicated supra, this work developed and scrutinised a case study centred on four foreign multinational enterprises that implemented the respective centers of shared services (hereinafter, “CSP”) in Portugal. The analysis caried out led to the conclusion that the main reasons for establishing shared services in Portugal are the low costs associated with the implementation and functioning of CSP as well as the academic background and language skills of collaborators. Few years following the establishment of these CSP in Portugal, one can verify that the results obtained meet the expectations initially determined by the headquarters of the multinational companies concerned. It is foreseen that all these centers will meet expansion in the near future.

Date of Award	26 Jul 2017
Original language	Portuguese
Awarding Institution	Universidade Católica Portuguesa
Supervisor	José Miguel Pereira dos Santos de Oliveira (Supervisor)